Warranty

Warranty services

All products sold at the online store www.bm.market shall have two-year warranty under Section 27 of the Consumer Rights Protection Law.

For legal entities and self-employed persons, the guarantee is 1 year, and the 14-day right of withdrawal does not apply to them!

Before using the purchased item, please read carefully the terms of use (instructions) provided by the manufacturer of the product and only use the product in accordance with the terms of use (instructions) provided by the manufacturer, in accordance with the characteristics and purpose of the product.

Pursuant to Section 28 Paragraph Six of the Consumer Rights Protection Law if the non-conformity of the goods with the provisions of the contract is minor and cannot substantially affect the possibility of the consumer utilizing the goods, the consumer cannot require the trader or the service provider to revoke the contract and repay the amount paid for the goods. The non-conformity of the goods with the provisions of the contract is deemed to be minor if it does not reduce the quality of the performance of the basic functions of the goods or characteristics of use, and it can be rectified without creating changes in the external appearance of the goods that can be visually determined.

By raising a claim against the online store www.bm.market the consumer must present a receipt for purchase, invoice or leasing agreement, as well as deliver the goods (in full) to the online store www.bm.market or the authorized service.

Before the delivery of computer or mobile communication devices, the consumer shall ensure that the data stored on the computer or mobile communication device is stored by creating an external copy, as the data may be permanently lost during the warranty repair. The authorized service center of www.bm.market shall not be responsible for the retention of data.

The cleaning of the mechanisms of the goods is not included in the warranty repair. This service is only provided for an additional fee.

The warranty does not apply to or is limited regarding the accessories included with the goods - accumulators, batteries, wire connectors, dust collectors, brushes, lights, fuses and other components subject to depreciation during the use of the goods.

If the quality of the goods does not confirm (with the contract), pursuant to Section 28 Paragraph One of the Consumer Rights Protection Law the consumer has the right to request the online store www.bm.market to take one of the following actions:

1) to rectify the non-conformity of the goods with the provisions of the contract;

2) to exchange the goods with such that conform with the provisions of the contract;

3) to reduce the price of the goods accordingly;

4) to cancel the contract and reimburse the customer the amount paid.

Firstly the consumer is entitled to request that the online store www.bm.market  free of charge rectifies the non-conformity of the goods with the provisions of the contract or exchanges the goods for such with which conformity with the provisions of the contract is ensured, except the case where this is not possible or is disproportionately.

Pursuant to Section 28 Paragraph Three of the Consumer Rights Protection Law the rectification of non-conformity or exchange shall be deemed disproportionate if it results in costs incurred by the trader that are not commensurate with other alternative remedies set out in Section 28 Paragraph One of the Consumer Rights Protection Law, considering:

1) the value of the goods without non-conformity;

2 the importance of non-conformity;

3) whether the application of alternative remedy cause significant inconvenience to the consumer.

Pursuant to Section 28 Paragraph One of the Consumer Rights Protection Law, the warranty does not apply in the following cases:

1. the goods have mechanical damage due to the actions of the consumer or third parties;
2. it is found that the manufacturer’s warranty seal is damaged, the serial number is damaged, contrary to the terms of use of the goods (instructions) the goods have been opened in full or in part (unauthorized access to the goods) and/or the consumer (or third parties) have tried to remedy the damages to the goods;
3. the goods have damages caused by natural causes, for example, lightning, fire, flood etc.;
4. the goods have damages caused by foreign bodies, for example, liquids, bugs, etc.;
5. the goods have damages caused by poor quality of water (elevated calcium, chlorine levels, presence of rust or sand);
6. the goods have damages caused by exposure to chemicals;
7. the goods have damages caused by unstable or damaged power supply, non-conformity of communication cables or other domestic factors (dirt, smoke, dust, humidity etc.);
8. the goods have damages caused by unauthorized use of the goods, failure to comply with the provisions for storage and transportation or the product has not been installed in accordance with the instructions;
9. the goods were damaged because the goods were not used for the intended purposes or were used for industrial purposes;
10. use of non-standard power supply, accessories or spare parts (including cartridges, toners etc.) unauthorized by the manufacturer for the specific goods and such spare parts have caused damages;
11. pirated or inappropriate software has been used (for computer equipment or mobile phones);

REFUSAL RIGHTS
1. You have the right to withdraw from this contract within 14 (fourteen) days without mentioning the reason for returning the goods.
2. The right of withdrawal will expire after 14 days from the day on which you or a third party other than the carrier designated by you has acquired possession of the goods.
3. In order to exercise the right of withdrawal, you must inform us, SIA "TehEksperts", legal address Krasta iela 89, Rīga, LV-1019, telephone number: 27725222, e-mail address: info@bm.lv, about the decision to withdraw from this contract.
Consequences of refusal:
5. If you cancel this contract, we will refund to you all payments received from you, excluding delivery costs and additional costs incurred because you have chosen a delivery method other than the delivery method offered by us, no later than 14 days from the date on which we were informed of your decision to withdraw from this contract.
6. You must deliver the goods to the bm.market store at Krasta Street 89, Riga, without undue delay and in any case no later than 14 days from the day you notified us of your decision to withdraw from this contract. Please note that SIA TehEksperts has the right to record possible visual damage of the goods, as well as the contents of the package, at the time of acceptance of goods sent by express mail. In cases where, when sending the goods to SIA TehEksperts warehouse using courier, SIA TehEksperts detects damage to the goods or non-compliance of the goods with the visual condition and assembly at the time of receiving the goods, you will be informed and a copy of the statement of findings will be sent to you. We recommend delivering the goods in person, in Riga, Krasta Street 89. When returning the goods by courier, the person in charge of bm.market will call the courier, at the time of refund, you will be charged the amount for the courier's call, the amount depends on the location in the territory of Latvia.
7. You will be responsible for the direct costs associated with returning the goods.
8. You are responsible for the decrease in the value of the goods, if the goods are used for other purposes than to establish the nature, characteristics and operation of these goods.
9. During the period of exercising the right of withdrawal, you have the right to use the product as far as it is necessary to check the nature, properties and operation of the product. (to the same extent as it could be done before purchasing the product in a regular store, for example, visually familiarize yourself with the product's appearance, size, but without performing any manipulations, including without tearing off the protective film. By using the right of refusal, you are responsible for using the product beyond the nature of the product , intended for the purpose of testing properties and performance.You are responsible for using the product during the right of withdrawal period that is incompatible with the principle of good faith, as well as for the reduction of the product's value, quality and safety.
Ltd. "TehEksperts" asks consumers to use the product as much as it is necessary to check the nature, properties and operation of the product, for example, to use the product as much as it could be done before buying the product in a regular store, for example, to familiarize yourself visually and check the dimensions, but please do not do any manipulations, including not tearing off protective films, not damaging or throwing away the original packaging and its accessories.
10. You are responsible for maintaining the quality and safety of the product during the period of exercise of the right of withdrawal.
11. Except for the cases specified in clause 12 of these regulations, you can use the right of withdrawal and unilaterally withdraw from the contract within 14 days, covering:
11.1. expenses for product delivery, which is not the standard delivery method offered by SIA "TehEksperts";
11.2. the direct costs of returning the product, except for cases where SIA "TehEksperts" has agreed to cover these costs or has not informed you that you have to cover the costs;
11.3. decrease in the value of the product, if the product is used for a purpose other than to clarify the nature, characteristics and operation of the product. You are not responsible for the decrease in the value of the product, if SIA "TehEksperts" has not informed you about the right of withdrawal in accordance with the procedures specified in the regulatory acts regulating the protection of consumer rights;

The consumer cannot exercise the right of withdrawal:

12. In the cases specified in Clause 22 of the Cabinet of Ministers Regulation No. 255 of May 20, 2014 "Regulations on distance contracts", including if:
• the price of the product depends on the fluctuations of the financial market, which the seller cannot control and which may occur during the right of withdrawal;
• the goods are made according to the instructions of the consumer or are clearly personalized;
• the product perishes quickly or expires soon;
• the product, due to its characteristics, will irreversibly mix with other things after delivery;
13. The bm.market online store does not store copies of the purchase contract.
14. In order to correct input errors made during the order, please contact us by phone (27725222) or send an e-mail: info@bm.lv.
15. You can fill out the purchase application in Latvian.

16. The images of the products displayed in the bm.market online store may differ slightly from the offered product. In order to specify or specify the characteristics of the product or to eliminate confusion related to its ordering, please contact bm.market by e-mail: info@bm.lv, tel. 27725222 to avoid unpleasant misunderstandings.
17. SIA "TehEksperts" informs that, upon ascertaining the loss of the value of the returned goods, it will apply to the court with a claim for the compensation of losses caused by SIA "TehEksperts", which occurred as a result of the consumer's actions.

18. Please submit a complaint about the availability or quality of goods electronically by sending to the following electronic mail address - info@bm.lv or please submit a complaint in writing to the following address: Riga, Krasta iela 89, LV-1019
The complaint will be considered within 14 days from the date of receipt of the complaint, with a reply sent to the contact address indicated in the complaint.