Service centers

General provisions

Dear Buyer!

Before use, please carefully read the service instructions of the product. If you have any questions or problems, go to the technical service centre, taking with you a document certifying purchase of the product (cash receipt etc.) and a buyer’s card with the clearly readable name of the product, IMEI number and date of sale.

Your buyer’s rights

You may make a claim to the seller regarding a product which fails to comply with the terms of the agreement within 24 months of the purchase date. The claim shall be submitted to the outlet in accordance with the procedure prescribed by the relevant regulatory enactments. Your rights are stipulated by the regulatory enactments, and the information specified in this card shall not affect those rights. For more information on your rights and the regulatory enactments, turn to the Consumer Rights Protection Centre.

Please note that the warranty conditions do not apply to the additional equipment of the product (such as product accessories), power elements (such as batteries, accumulators) and items with a limited resource (such as fuses, earphones, microphones).

Useful to know

Before delivering a phone for repair, take care of the information contained in it, because the seller and the service centre are not responsible for its preservation. Take care of your data in good time and store it on other devices — SIM card, memory card, computer — because during repair and testing this information may be permanently deleted.